Privacy policy.

1. About this policy

This policy explains how Teichert, a founder-led advisory practice operated by Werner Teichert, collects, uses, stores and discloses personal information through teichert.com.au. Teichert is responsible for deciding how information submitted through this website is handled.

This website serves people in Australia, South Africa and other countries. Teichert aims to handle personal information consistently with applicable privacy laws, including the Australian Privacy Act 1988 where it applies and South Africa's Protection of Personal Information Act 4 of 2013 where it applies.

2. Information we collect

We collect information that you choose to provide through the website.

Confidential enquiries

The enquiry form collects your name, email address, organisation, role, timing and the information you provide about the matter you would like to discuss. Organisation and role are optional on the general enquiry form. If you contact Teichert by email, the email address, message contents and related correspondence are also collected.

Executive Performance Friction Scan

If you complete the Friction Scan, we collect your answers, calculated dimension scores, directional profile, name, work email, organisation, role, perspective, timing and any optional context you provide. The website also creates an internal qualification score from limited information such as your role, timing and assessment profile. This score helps distinguish general interest from a matter that may require timely attention.

The Friction Scan is directional. It is not a clinical assessment, an organisational diagnosis or a decision about your eligibility for a service. No decision with legal or similarly significant effects is made solely by automated processing.

Technical information

When you visit the website, our hosting provider may process technical information needed to deliver and secure the site, such as your IP address, approximate location derived from it, browser or device information, requested pages, date and time, referring page and error or security logs.

The website uses a first-party, random journey identifier stored in your browser's session storage. It records a small set of events such as starting or completing the Friction Scan, viewing a result, selecting an offer, submitting an enquiry or opening the booking link. It may also record the landing page, referrer and campaign parameters. The identifier expires when the browser session ends and is not used for cross-site tracking.

Teichert does not currently use advertising pixels, behavioural advertising or third-party website analytics. The journey information above is collected directly by Teichert to understand whether the public offer and enquiry journey are working. If these practices change, this policy and any required consent mechanism will be updated first.

3. Please do not submit sensitive information

The website forms are intended for an initial business enquiry, not for clinical records, medical information or detailed personal information about another person. Please do not submit health information, clinical information, allegations, confidential board papers or other highly sensitive material through the website.

If an enquiry concerns another person, describe the organisational issue without naming them or including information that is not reasonably necessary at this stage. More appropriate arrangements can be agreed before sensitive information is exchanged as part of a formal engagement.

4. Why we use personal information

We use the information collected through this website to:

• provide your Friction Scan profile;
• respond to an enquiry and determine whether a conversation may be useful;
• understand which Teichert service may be relevant to the issue described;
• prioritise and manage enquiries;
• operate, secure, troubleshoot and improve the website;
• maintain appropriate business and compliance records; and
• meet legal, regulatory or professional obligations.

We do not sell personal information. We do not use enquiry or assessment information for unrelated direct marketing. If Teichert later offers a newsletter or other marketing communication, it will use a separate opt-in and unsubscribe mechanism.

5. When information is shared

Information is disclosed only where reasonably necessary for the purposes above, to service providers acting for Teichert, or where disclosure is required or authorised by law. The website currently uses:

• Vercel to host and deliver the website and process operational request logs; and
• Supabase to receive and store website enquiries and Friction Scan submissions in a hosted database; and
• Zoho Mail to receive and store email sent directly to Teichert addresses.

Information may also be disclosed to professional advisers or authorities where reasonably necessary to obtain advice, protect legal rights, investigate misuse or comply with a lawful requirement. Teichert does not permit its service providers to use submitted enquiry information for their own marketing.

6. Overseas processing

Vercel, Supabase, Zoho Mail and their infrastructure providers operate internationally. Personal information and technical data may therefore be processed outside your country, including in Australia, the United States and other locations in which those providers or their subprocessors operate. The precise location can depend on the service, hosting or database region in use and on provider infrastructure.

Teichert selects established service providers and relies on their contractual, organisational and technical safeguards for international processing. Their own privacy notices provide further information about their practices: Vercel Privacy Notice, Supabase Privacy Policy and Zoho Privacy Policy.

7. Storage, security and retention

Website submissions are transmitted over encrypted connections and stored in the Teichert Supabase project. Email sent directly to Teichert is stored in Zoho Mail. Public website users can submit a record but are not given public access to read, edit or delete database records. Administrative access is restricted to authorised access to the relevant service accounts.

No internet transmission or storage system is completely secure. Teichert uses reasonable safeguards appropriate to the nature of the information and reviews access if the services or operating model change.

New enquiry and assessment records receive a default review date 12 months after submission. At or before that point, records that are no longer reasonably required will be deleted or de-identified. A record may be retained longer where a conversation becomes an engagement, it remains reasonably necessary to manage the relationship, or a legal or professional obligation applies. Anonymous journey events are reviewed under the same default period.

8. Your choices and rights

Depending on where you live and which law applies, you may ask Teichert to:

• confirm whether personal information about you is held;
• provide access to that information;
• correct inaccurate, incomplete or out-of-date information;
• delete or restrict information that is no longer lawfully required;
• object to particular processing; or
• withdraw consent where processing depends on consent.

To make a request, email privacy@teichert.com.au with “Privacy request” in the subject line. Please do not include additional sensitive information. Teichert may need to verify your identity before acting on a request and may retain limited information where required by law or a professional obligation.

9. Questions and complaints

Questions, concerns or complaints should first be emailed to privacy@teichert.com.au with “Privacy request” in the subject line. Teichert will review the issue and respond within a reasonable period.

If you are not satisfied, you may have the right to contact the regulator in your jurisdiction. In Australia, this is the Office of the Australian Information Commissioner. In South Africa, this is the Information Regulator.

10. External websites

This site links to external services, including the separate BurnoutOS platform. Their privacy practices are governed by the policies published on those websites. A link does not give Teichert control over an external site's information handling.

11. Changes to this policy

This policy will be updated when the website's information-handling practices materially change. The effective date at the top of the page will identify the current version.